Downloads and Licenses
Frequently Asked Questions
Can I use the free version of VisualLightBox on my website?
VisualLightBox is free for non-commercial websites. But if your site generates any type of income, e.g. sells products, ads, services or just represents a commercial company, you should get a commercial license.
What is "auto-renewal" option at order page? Does this mean purchasing VisualLightBox requires a yearly license renewal?
The VisualLightBox Licenses include 1 year of free support and updates. If you select the "auto-renewal" option, your free support and update period will automatically renew at a discounted rate after a year. Leave the "auto-renewal" unchecked if you don't need it or plan to renew manually.
What will happen with galleries, which I have already added to my website when one year of free upgrades ends? Will they stop to work?
No, galleries and VisualLightBox app will remain completely functional, but you’ll miss out on future product updates, and customer support.
We are non-profit organization. We want to have images without your logo. How we can do it?
It's possible to remove our watermark with purchased version only. Please contact us at for non-profit discount.
I have just downloaded VisualLightBox for Windows. It was installed fine, however it will not launch at all.
Try to do the following:
Control panel -> System -> Advanced system settings -> (Performance) Settings -> Data Execution Prevention.
Turn off DEP or add VisualLightBox in the exception list.
I haven't received a registration code after the purchase.
The registration info is sent to your email instantly after the purchase is complete. In most cases this missing email can be found in your spam folder. If you still couldn't find your license info, please contact us at with your order number.
I have PC and MacBook. Do I need to get the licenses for both?
No, one license key of VisualLightBox can be activated on maximum 2 computers. So, you can use the same license key on your Mac laptop and Windows desktop.
I get "Invalid key" error message when try to register.
Probably your antivirus/firewall/proxy doesn't allow Internet connection for VisualLightBox or you have exceeded the maximum number of key activations. Please contact us at for further instructions.
What is difference between Single Website and Unlimited Websites licenses?
With Single site license you are able to insert galleries, generated with VisualLightBox on any pages within your domain name.
For example with the license key for yourdomain.com you can insert galleries on the following pages:
Unlimited Websites License allows you to insert galleries on an unlimited number of your own or your clients sites.
I purchased a VisualLightBox license. How can I remove your logo from the gallery?
You should go to
and uncheck "Watermark" option. Then re-generate your gallery and upload new files on your server.